I typically visit Betttenhausen Dodge for routine maintenance such as oil changes, once for a recall repair, and a brake inspection. The service advisors and technicians are really nice and helpful. I strongly suggest making an appointment to reduce wait times on the weekend or try to visit during the weekdays. I had an issue with my car and the technician drove around the block with me in an attempt to reproduce the issue I was having. While getting an oil change, the technician suggested minor additional repairs but actually showed me why the part should be replaced. As a woman this made me feel comfortable with getting repairs at this location. I don't know much about cars but I never felt pressured to get any repairs done.They also have porters to drop off and pick you up from a destination close while you wait for your car to be completed. I prefer this location out of the few in the Chicago metroland area because they have good customer service, everyone you encounter was friendly, the showroom and waiting areas are always clean.
I purchased my first vehicle from Bettenhausen in February of this year. I had shopped Jeep dealerships and Bettenhaisen won hands down based on customer service alone. My salesman was excellent and the service department was great! I’ve dealt with other dealerships and they can sure learn from you guys. Thank you! I will be a Jeep owner for life and I will always visit Bettenhausen!
Bettenhausen's service department was great. Thanks Rey!
I absolutely love Bettenhausen. They are always friendly and courtesy when you go there. Regardless to if it's a simple oil change or you walk in the door to purchase a new vehicle. I love my Grand Cherokee and all the wonderful people who works there no matter which location you go to.
Great work done quickly